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Frequently Asked Questions - ADA
I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?
I cannot attend an event; does this mean I lose my money?
I already have tickets for an event and I recently broke my leg and have a cast on. What can I do?
I am a large person and I don't think I can fit in the seat I have. What can I do?
Are there Assistive Listening Devices available at Madison Square Garden?
I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?
YES. If you have obtained non-accessible tickets, and you are a wheelchair user or other individual with a disability who requires the features of accessible seating, please call the Disabled Services Department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?
YES. At a minimum, you will be permitted to purchase tickets for you and one guest/companion beside you. Based upon availability, you may be able to purchase up to three companion seats contiguous to your wheelchair space. In addition, you may purchase tickets for additional guests in close proximity to our wheelchair sections. Please note, for events and/or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.
I cannot attend an event; does this mean I lose my money?
If you are unable to attend an event, please contact the Disabled Services Department prior to the event taking place for further instructions.
My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you provide a wheelchair?
YES. For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats via our Wheelchair Escort service. Upon arriving at Madison Square Garden, please ask a security guard for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device.
I already have tickets for an event and I recently broke my leg and have a cast on. What can I do?
Please call the Disabled Services Department. Subject to availability, we will relocate you to appropriate seating that better enables you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row and seat on your current tickets available.
I am a season ticket holder and recently had surgery, as a result, I am unable to get to my seats. What can I do?
Please call the Disabled Services Department. Subject to availability, we will relocate you to appropriate seating that better enables you to attend the game in a comfortable and enjoyable manner. When calling, please have the game, date, section, row and seat on your current tickets available.
I have tickets for a Suite and would like to use them for a guest who requires the use of an electric scooter or wheelchair. What can I do?
All of our Suites are wheelchair accessible. Please call the Disabled Services Department with the Suite number and the date/time of the event you are attending and we will make arrangements to have a seat removed to make room for the electric scooter or wheelchair, if required.
I am a large person and I don't think I can fit in the seat I have. What can I do?
The average seat size in the Arena and The Theater, measured from the inside of armrest to armrest, is 17" wide. Please call the Disabled Services Department if you require assistance.
Are there Assistive Listening Devices available at Madison Square Garden?
YES. Assistive listening devices, that operate on an FM system, are available for deaf and hard of hearing individuals in both The Arena at the Guest Experience Office at section 117 and 227, and The Theater at Madison Square Garden in the Event Managers Office near section 101.
I have a ticket that according to the seating chart, is on your wheelchair platform and I am not disabled.
As long as your ticket reads GENERAL ADMISSION or ADULT, these ADA locations have been released for sale to the non-disabled public. You will sit in a high quality, padded, folding chair – the same chairs we use for all floor seats. However, if your ticket reads WHEEL, TRANS or ADA you have an ADA ticket and must call the Disabled Services Department at (212) 465-6034.
