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Assistive Listening Devices (ALD)
|Audio Induction Loop
We have equipped the following locations with audio induction loops; Windows 4 and 14 at the Box Office and the Guest Experience office at Section 117.
|Comments and Suggestions
We welcome all comments and suggestions. Please contact us:
Madison Square Garden
Disabled Services Department
Two Pennsylvania Plaza
New York, NY 10121
(212) 465-6034 Office (212) 465-6649 Fax
Family restrooms (wheelchair accessible) are located throughout the Arena, as well as all restaurants, and are clearly marked. Any guest is permitted to use the Family restrooms if they require that type of accommodation. In the Arena, there are two located at section 117 on the Madison Concourse. On the Madison Suite Level, there are two across from Suite 43 and two across from Suite 21. On the Garden Concourse, there is one located at section 227.
Madison Square Garden is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advance notice. Please contact the Disabled Services Department for further information.
|Lost and Found
Please call our Sergeant's Office at (212) 465-6299 for items lost in Madison Square Garden.
As a gesture of respect for all guests as well as for our artists onstage/in the orchestra pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact MSG Disabled Services at 212-465-6034 two business days prior to you event taking place so that appropriate accommodations may be made.
Please call our Sergeant's Office at (212) 465-6299 for any security-related concerns.
Emotional Support Animals
Verification of the document will include Madison Square Garden’s Disabled Services Department contacting your mental health care professional to authenticate the documentation. If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.
Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance.
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair at the Guest Experience office located at 117 or podium located at 227.