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Assistive Listening Devices (ALD)
|Audio Induction Loop
We have equipped the following locations with audio induction loops; Windows 4 and 14 at the Box Office and the Guest Experience office at Section 117.
|Comments and Suggestions
We welcome all comments and suggestions. Please contact us:
Madison Square Garden
Disabled Services Department
Two Pennsylvania Plaza
New York, NY 10121
(212) 465-6034 Office (212) 465-6649 Fax
Madison Square Garden is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advance notice. Please contact the Disabled Services Department for further information.
|Lost and Found
Please call our Sergeant's Office at (212) 465-6299 for items lost in Madison Square Garden.
Please call our Sergeant's Office at (212) 465-6299 for any security-related concerns.
|Service Animals/Guide Dogs
Animals or pets are not permitted on the premises at Madison Square Garden, with the exception of service animals. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.
If you are an individual bringing a service animal, we strongly recommend that you contact Madison Square Garden’s Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access. Please click here to request your animal access card.
If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact Madison Square Garden’s Disabled Services Department at 212-465-6034.
If you require access to an electrical outlet for a ventilator or respirator, please call our Disabled Services Department, prior to your visit, in order to make arrangements.
Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The wheelchair escort area is located at Tower A elevator on Level 2, just before glass doors of Box Office. Simply pick up the Courtesy phone at Tower A on Level 2 to request.
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair at the Guest Experience office located at 117 or podium located at 227.