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Services

 

Assistive Listening Devices (ALD)

Arena
Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Experience representative at Section 117 or 227 upon your arrival to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and the device must be returned at the conclusion of the event. There is no charge for this service.

The Theater
Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Experience Representative or proceed to the Event Manager’s office, at Aisle A near section 101, upon your arrival to arrange for the use of an Assistive Listening Device.  You will be required to leave valid identification such as a driver’s license as collateral, and the device must be returned at the conclusion of the event.  There is no charge for this service.

  Audio Induction Loop
We have equipped the following locations with audio induction loops; Windows 4 and 14 at the Box Office and the Guest Experience office at Section 117.


Suggestions Box   Comments and Suggestions
We welcome all comments and suggestions. Please contact us:

Madison Square Garden
Disabled Services Department
Two Pennsylvania Plaza
New York, NY 10121
(212) 465-6034 Office (212) 465-6649 Fax
disabledservices@msg.com E-Mail


Interpreted Performances   Interpreted Performances
Madison Square Garden is pleased to provide signed performances for the deaf and hard of hearing upon request.  We will make every effort to accommodate each request with appropriate advance notice. Please contact the Disabled Services Department for further information.

  Lost and Found
Please call our Sergeant's Office at (212) 465-6299 for items lost in Madison Square Garden.


Security   Security
Please call our Sergeant's Office at (212) 465-6299 for any security-related concerns.


Guide Dogs  

Service Animals
Service animals are permitted at Madison Square Garden.  The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.  Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.  A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual bringing a service animal, we strongly recommend that you contact Madison Square Garden’s Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access.   Please click here to request your Animal Access Card.

If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact Madison Square Garden’s Disabled Services Department at 212-465-6034.

Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder.  While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting.   Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle.  A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual seeking to bring an emotional support animal, you must contact Madison Square Garden’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.  Please click here to request your Animal Access Card.  

To be granted an animal access card, you must provide documentation on letterhead (dated within 1 year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability.  That letter must include the following:

  • The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV).
  • The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
  • The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
  • The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Verification of the document will include Madison Square Garden’s Disabled Services Department contacting your mental health care professional to authenticate the documentation.  If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.

  Ventilators/Respirators
If you require access to an electrical outlet for a ventilator or respirator, please call our Disabled Services Department, prior to your visit, in order to make arrangements.


Wheelchair Escorts   Wheelchair Escorts
Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge.  Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event.  In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The wheelchair escort area is located at Tower A elevator on Level 2, just before glass doors of Box Office.  Simply pick up the Courtesy phone at Tower A on Level 2 to request.

  Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair at the Guest Experience office located at 117 or podium located at 227.

 


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