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Services

 

Assistive Listening Devices (ALD)

Arena
Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Experience representative at Section 117 or 227 upon your arrival to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and the device must be returned at the conclusion of the event. There is no charge for this service.

The Theater
Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Experience Representative or proceed to the Event Manager’s office, at Aisle A near section 101, upon your arrival to arrange for the use of an Assistive Listening Device.  You will be required to leave valid identification such as a driver’s license as collateral, and the device must be returned at the conclusion of the event.  There is no charge for this service.
  Audio Induction Loop
We have equipped the following locations with audio induction loops; Windows 4 and 14 at the Box Office and the Guest Experience office at Section 117.
Suggestions Box   Comments and Suggestions
We welcome all comments and suggestions. Please contact us:

Madison Square Garden
Disabled Services Department
Two Pennsylvania Plaza
New York, NY 10121
(212) 465-6034 Office (212) 465-6649 Fax
disabledservices@msg.com E-Mail
Interpreted Performances   Interpreted Performances
Madison Square Garden is pleased to provide signed performances for the deaf and hard of hearing upon request.  We will make every effort to accommodate each request with appropriate advance notice. Please contact the Disabled Services Department for further information.
  Lost and Found
Please call our Sergeant's Office at (212) 465-6299 for items lost in Madison Square Garden.
Security   Security
Please call our Sergeant's Office at (212) 465-6299 for any security-related concerns.
Guide Dogs   Service Animals/Guide Dogs
Service animals are welcome in Madison Square Garden and will rest in the seating area of the individual with a disability, rather than in the aisle.
  Ventilators/Respirators
If you require access to an electrical outlet for a ventilator or respirator, please call our Disabled Services Department, prior to your visit, in order to make arrangements.
Wheelchair Escorts   Wheelchair Escorts
Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge.  Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event.  In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The wheelchair escort area is located at Tower A elevator on Level 2, just before glass doors of Box Office.  Simply pick up the Courtesy phone at Tower A on Level 2 to request.
  Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair at the Guest Experience office located at 117 or podium located at 227.

 


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